Miles
Greve

01

Jul 2012–Present

Miles Greve Group

Founder / Hotel Real Estate Investment Research

• Founded and developed a boutique research platform focused on independent coverage and intelligence for hotel real estate investment.
• Research and analyze hotel investment markets, financial trends, operating fundamentals, and emerging opportunities for an investor-oriented audience.
• Developed a multi-platform research and information network serving the hotel and real estate industry.

02

Apr 2012–Jul 2012

Marcus & Millichap

Intern – National Hospitality Group

• Applied the firm's brokerage value proposition across prospecting, underwriting, marketing, and transaction-support activities.
• Underwrote and analyzed commercial properties to develop supportable valuation and marketing strategies.
• Built a client/referral database and strengthened cold-calling, networking, negotiation, and relationship-development skills.

03

Mar 2009–Mar 2012

Wynn Las Vegas

Sales Representative, Rooms Division

• Managed high-volume guest interactions while identifying upsell and cross-sell opportunities to maximize room and service revenue.
• Maintained accurate guest and reservation data while processing advance deposits and coordinating issue resolution across departments.
• Delivered service aligned with major hospitality rating standards and resort contact-center performance requirements.

04

Oct 2006–Mar 2009

MGM Resorts International

Sales Contract Administrator – CityCenter

• Supported sales-contract and transaction administration for CityCenter, the approximately $9.2B MGM/Dubai World development.
• Verified contracts, broker registrations, closing documentation, escrow activity, commissions, refunds, and transaction files for completeness and accuracy.
• Coordinated documentation and financial records among buyers, sellers, brokers, title companies, banks, and internal stakeholders.

05

Nov 2005–Oct 2006

MGM Grand Hotel & Casino Las Vegas

Sales Representative, Rooms Division

• Handled guest reservations and service inquiries while identifying opportunities to increase revenue through upselling and cross-selling.
• Processed advance deposits and maintained accurate reservation/customer information in the unified desktop system.
• Coordinated guest issues with other hotel departments to deliver timely, service-focused resolutions.

06

Jun 2004–Aug 2005

Hilton Hawaiian Village Waikiki Beach Resort

Front Services Manager

• Managed front-services standards covering luggage, guest requests, telephone handling, valet/bell/doorman support, and room deliveries.
• Maintained front-of-house presentation and service readiness while ensuring staff adherence to appearance and operating standards.
• Coordinated timely handling of guest inquiries, messages, bookings, parcels, and other service needs.

07

Jan 2003–Jun 2004

Innvest Hotel Brokers LLC

Hotel Real Estate Sales & Finance

• Supported hotel acquisition underwriting by developing assumptions, reviewing financial statements, and identifying inconsistencies in due-diligence data.
• Researched property demographics, economic trends, appraisals, P&Ls, taxes, and other market information supporting investment analysis.
• Prepared proposals and marketing packages and coordinated supporting documentation with owners, operators, builders, and developers.

08

Sep 2002–Jan 2003

Douglas Elliman Real Estate

Real Estate Sales Professional

• Researched commercial tenants, landlords, local/regional markets, and prospective opportunities to support business development.
• Generated and qualified prospects through direct sales outreach and relationship development.
• Developed marketing and presentation materials and operated within a commission-based commercial real estate environment.

09

Oct 2000–Sep 2002

Bellagio

Convention Sales Manager

• Prospected and managed new and existing accounts through telephone solicitation, outside sales, site inspections, and written communications.
• Worked with hotel departments to deliver customer service while supporting revenue goals and pre-convention execution.
• Participated in revenue, booking, training, and sales meetings and maintained knowledge of market trends, competition, and customers.

10

Oct 1998–Oct 2000

Bellagio

Small Group Room Coordinator

• Supported small-group room sales and revenue goals through account solicitation, site inspections, and written communications.
• Prepared customer correspondence, booking reports, and sales files while coordinating with hotel departments.
• Maintained marketplace knowledge and supported revenue-focused sales and service activities.

11

Oct 1989–Sep 1998

Hilton Hotels & Resorts

Rooms Division

• Supervised room-reservation and convention-sales agents, including training, performance evaluations, accountability, and discipline.
• Coordinated arrivals, departures, room blocking, billing requirements, special-attention guests, groups, and sales/catering needs.
• Monitored revenue opportunities and service KPIs while maintaining financial, advance-deposit, safety, and guest-service standards.